A row of black chess pieces, one of them crowned with a glowing light bulb in place of its head

Think Again.

Rethought ideas on people, leadership, and
building organizations worth owning.

01 · Strategy

Strategy doesn’t fail in the boardroom.

The idea usually survives the meeting. It is the trip down, and the trip back, that does the damage.

When a strategy underperforms, the autopsy usually blames the plan: wrong market, wrong timing, wrong bet. Often the plan was fine. It just never arrived intact.

Think of the old game of telephone. A strategy passes through layer after layer, and each one compresses it to fit a slide, a meeting, or a team huddle. The reasoning drops out first, because it is the longest part. What reaches the front line is the what without the why: a priority list with the logic removed, which people follow when watched and quietly drop when they are not.

The return trip is the one nobody audits. The people closest to customers and daily work know which promises are being broken and which processes only function because someone stays late. But information gets gentler with every level it climbs, because nobody enjoys carrying bad news upward. Leadership ends up steering by a map that has been edited on the way up.

So the failure runs in both directions, and most organizations design for only one of them. There are communication calendars, town halls, and cascades for the way down, and almost nothing for the way back. Yet the front line is not the bottom of an organization. It is where strategy either becomes real or does not.

Strategy doesn’t execute itself. People do.
02 · Retention

People don’t leave cultures. They leave situations that stop meeting their needs.

Culture gets blamed for a lot of resignations it never caused.

Ask a departing employee why they are leaving and you will hear a tidy answer: a better opportunity, a new challenge, the right time. Ask the same person six months later and the story changes. It was the manager who stopped asking questions. The project that never shipped. The year that went by without anyone mentioning growth.

Culture is a story about a group, but nobody experiences a group. They experience a Tuesday: this manager, this workload, this next step in front of them. It is why two people on the same team can describe the same culture in opposite ways, and why a company with a celebrated culture can still lose people at exactly the moments that matter.

Needs also move, and rarely on a schedule. Someone who wanted a bigger challenge last year may want stability this year, and the reverse. What changed was their life or their work, not their age or title, which is why neither one can tell you what a person needs now. Only asking does.

The uncomfortable implication is that you cannot fix retention by strengthening culture alone. It gets fixed person by person, by noticing when a situation has stopped meeting someone’s needs, ideally before they have started drafting the resignation.

The better question isn’t “Is our culture strong?” It’s “Who here would know what our best people need right now?”
03 · Wellness

Your wellness program isn’t failing because people don’t care.

Offering health and changing behavior are two different jobs. Most programs only do the first.

Every year brings the same ritual: a benefits menu, a launch email, a burst of sign-ups, and then quiet. Leadership concludes that employees are not interested. Yet watch what those same people do with their own time. They train for races, follow strict plans, and spend real money on what they believe in. The interest is there. A menu just does not reach it.

A menu assumes the barrier is access, and for most people it is not. They know they should sleep more, move more, and eat differently. Knowing was never the bottleneck. Behavior is: the gap between what we know and what we do at four o’clock on a depleted Wednesday.

Behavior change follows a different logic. It needs a reason that belongs to the person, not the program. It needs a first step small enough to survive a bad week. And it needs a reward that arrives soon enough to matter. None of that can be bought off a shelf, which is why a gym discount so rarely moves anything.

The business stakes are plainer than they look. Exhausted people tend to decide worse, listen less, and have little left for the hard parts of the job. Seen that way, wellness stops being a benefit and becomes part of how the organization performs.

Wellness isn’t a perk. It’s a performance strategy.
Stay In The Loop

The next idea, in your inbox.

Each new piece, sent when it’s published. No noise, and you can unsubscribe whenever you like.

Take the thinking further.

Bring us the question your organization is sitting on.

Get In Touch